Are you ready for the technological transformation coming in 2025?
John Mitchell and Darren Root share their predictions for game-changing developments in AI, quantum computing and customer experience. Their insights reveal how forward-thinking firm leaders can leverage these advances to create better workplaces while driving growth.
Watch the full episode on YouTube and Vimeo.
Episode highlights
🎯 Strategic AI integration: Firms will move beyond novelty to implement AI tools that meaningfully enhance tax preparation, payroll processing and client service.
🤖 AI agents evolution: Customer service AI will become more sophisticated and personalized, helping firms provide better client support while freeing staff for high-value work.
💡 Apple intelligence impact: Mainstream AI adoption will accelerate as Apple rolls out more integrated AI features across its device ecosystem.
🔄 Customer experience focus: Local, personalized service will gain importance as clients seek meaningful connections alongside technological efficiency.
⚡ Quantum computing emergence: Early applications in research and government will demonstrate the transformative potential of vastly increased processing power.
👥 Workplace transformation: Forward-thinking leaders will leverage new technologies to create more meaningful work experiences and improved work-life balance.
About The Modern Firm® podcast
This episode of The Modern Firm podcast was brought to you by Rightworks. It features John Mitchell, Culture and Workforce Advisor at Rightworks, and Darren Root, Founder of Rightworks Academy and Growth Strategist for Rightworks. For more episodes, recaps, and resources, visit rightworks.com/resources/podcasts.